We service a wide range of devices including:

• Gaming consoles (PlayStation, Xbox)
• Controllers (standard and pro)
• PCs & laptops
• Basic peripherals (headsets, keyboards, etc.)

Common issues include:

• Hardware failures (buttons, ports, drives, components)
• Overheating & performance issues
• Software errors & crashes
• Stick drift (controllers)
• Charging and power issues
• System slowdowns

Appointments are recommended but not always required.
You can contact us ahead of time to ensure faster service.

Pricing depends on:

• The device type
• The issue
• Parts required

We provide a quote after diagnostics, and no work begins without your approval.

Yes, in some cases:

• Basic diagnostics: Low-cost or free (depending on service)
• Advanced diagnostics: Small fee may apply

This will always be communicated upfront.

• Venmo (DuckServ preferred for quick services)
• PayPal
• Other methods may be available upon request

Typical turnaround times:

• Controller repairs: Same day or 24 hours
• Basic tech repairs: 1–3 days
• Advanced repairs: 3–7 days

Time may vary depending on parts and complexity.

Yes, depending on availability.
Rush service may include an additional fee.

No.
You will always receive a quote first, and we only proceed after approval.

We will:

• Inform you of the issue
• Return your device
• Only charge diagnostic fees if applicable

We use:

• High-quality replacement parts
• OEM or equivalent components when available

Yes, but:

• We cannot guarantee performance of customer-supplied parts
• Warranty may not apply to those parts

Yes, select repairs include a limited service warranty, covering:

• The specific repair performed
• Short-term functionality assurance

Warranty details vary per service.

• Physical damage after repair
• Liquid damage
• Tampering or opening the device after service
• Issues unrelated to the original repair

Contact DuckServ to arrange:

• Drop-off instructions
• Service details

Shipping options may be available in the near future. However currently this option is NOT AVAILABLE.
When this feature is active customer will be responsible for safe packaging and shipping costs unless stated otherwise.

Devices left unclaimed for extended periods may be subject to:

• Storage fees
• Device forfeiture after notice

We respect your privacy:

• We do not access personal files unless required for repair
• We recommend backing up your data before service

Most repairs do not require data removal, but:

• Some system repairs may require resets
• We are not responsible for data loss

We may attempt repair, but:

• Success is not guaranteed
• Additional fees may apply

No repair service can guarantee 100% success, but we:

• Use professional methods
• Aim for reliable, long-lasting results